I am extremely excited to announce the promotion of Adam Becker to Vice President of Operations at Palmer Johnson Power Systems! As VP of Operations, Adam will now oversee Inside Sales, Product Support, Marketing, IT, and Distribution.
Marked by Excellence
Adam’s career at PJ began 7.5 years ago, when he joined our Inside Sales group. It became apparent very early on that he had a passion for our company and our culture. Adam’s commitment to caring for our customers, improving processes for the Inside Sales Team, and developing new employees in this same fashion were testament to his leadership skill and collaborative nature. In just over three years, Adam transitioned from his initial role at PJ to become a Product Manager and then to become Director of Inside Sales. His path has been marked by excellence every step of the way.
Leading the Inside Sales Team
In his role as Director of Inside Sales, Adam has assembled an amazing Inside Sales group, comprised of both long-term and recently-hired employees. This group works well together and acts very much like a family. Everyone is committed to their own and the overall team’s success.
Under Adam’s leadership the Inside Sales Team has been constantly evolving and initiating process improvements that have greatly benefited PJ. Some highlights have been:
- Implementing a ticketing system within our SalesForce platform. This has allowed us to better track incoming requests and quickly take care of our customers.
- Documenting our sales process. This is an ongoing project that sees continuous improvements based on feedback and contributions coming from everyone on the team.
- Moving to a new phone system. This has allowed the team to handle customer calls as efficiently as possible and enables the team to be better able to report out on call volume, as well.
- Development of a Product Support Team. This new team assists the Inside Sales Group with technical
questions and trains new employees on basic product skills.
A New Challenge
In addition, during his entire tenure as Director of Inside Sales, Adam has served as a member of the Palmer Johnson Strategy Team. He has helped to set the overall direction of the company and has stepped up to assist other departments in any way he could. His participation on this team will expand even more as he steps into his new role. I have every reason to believe that Adam will be enormously successful as PJ’s new VP of Operations. His great fit with the Palmer Johnson culture, his ability to lead, and his passion for customers will continue to drive success for the company and his teams as he takes on this new challenge. Congratulations, Adam!