Seven Years Strong: PJ Named One of Madison’s Top Small Workplaces Again
We have been recognized as one of Madison’s Top Small Workplaces for the 7th year in a row!
Customer Service Is Palmer Johnson’s #1 Priority
Voicemails Are a Thing of the Past!
As 2016 becomes a distant memory and the first quarter of 2017 closes, Palmer Johnson Power Systems (PJ) is working harder than ever to improve customer service. Serving Customers Is Our Top Priority! It’s no secret that with the recent market uptick, we were shorthanded on the phones. When our customers spoke up, we listened. PJ provides customers what they need, when they need it, and we have improved our phone response rate and eliminated calls going to voicemail.
PJ now features:
- Three additional customer service representatives;
- Live representatives answering all phone calls during normal business hours;
- 24/7 after-hours support, as always;
- Employees with a combined sixty years of experience dedicated to our Product and Technical Support Team, quickly resolving even the most challenging inquiries;
- Email inquiries answered within two hours;
- Expanded West Coast phone coverage, between 5 am to 5 pm PST;
- Expanded warehouse shipping hours, from 6 am to 4 pm PST; and
- A new CRM platform, centralizing inquiries for faster resolution.
Please take a minute to tell us how we could serve you better. Your opinion matters greatly! Complete Survey Now
For direct inquiries, contact our team directly at 1-800-341-4334 or [email protected]
