We are excited to announce the promotion of Mary Klett to Customer Support Manager. The Customer Support team is comprised of 12 full-time representatives and handles the vast majority of Palmer Johnson’s inbound customer requests through email, phone and web-form submissions across PJ’s 20 + product lines.
Since joining our team in December of 2014, first as a Customer Support Representative, Mary has been a key figure in the growth of our Customer Support team. Over the last 5 years, PJPS has gone through a major transition in terms of how we serve our customers, going from a more traditional, regional sales structure to now a centralized approach, based out of our Sun Prairie, WI headquarters. Through this structural & sales process transformation, aided by the implementation of new technologies, Mary has always been an advocate for change for the better, has provided feedback and suggestions and continued to provide the highest level of service to her own customers all the while. During this time, Mary has held the roles of Customer Support Representative, Customer Support Lead, Key Accounts Manager and now, Customer Support Manager.
Outside of those roles, Mary founded and heads up Palmer Johnson’s Employee Engagement Team which was put into place to recognize employees across the company on a more regular basis and at a personal level. She also leads our “Gamification” team which is responsible for creating fun contests for our Customer Support team, which are run daily, weekly or monthly. While there are many, two of Mary’s best qualities are how much she truly cares for her co-workers/customers and her authenticity. She is the model for our top two Core Values of: We Care About Each Other & We Care About Our Customers.
Under Mary’s leadership, Palmer Johnson’s Customer Support team will continue to flourish and reach new levels as we are always striving to create both a best-in-class workplace and provide unrivaled customer service in our industry.